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Support

Welcome to Livewire Connections support. Here you can find anything from a simple product brochure to the latest firmware for your BGAN terminal.

If an engineer or sales representative has asked you to do so, please download our remote support software below and inform us of your ID once you have run the software:

If you require any support or help that you can't find the answer to here or simply want to get in contact with one of our engineers please contact us at:

Livewire Connections Ltd

Unit 41
Barwell Business Park
Leatherhead Road
Chessington
Surrey KT9 2NY
United Kingdom

Switchboard: +44 (0)208 974 0900
Technical Support: +44 (0)208 974 0940
Fax: +44 (0)208 974 0949
E-mail: support@livewire-connections.com

Sea Tel ST60 TVRO Antenna System (End of Life)

Documents:
AttachmentSize
SeaTel ST60 Product Sheet2.73 MB
Software:

Sea Tel ST88 TVRO (8897)

Sea Tel ST94 TVRO

Sea Tel USAT 24 (End of Life)

Documents:
AttachmentSize
Datasheet370.38 KB
User Manual6.64 MB
Block Diagram245.41 KB
DAC 2202 Manual2.31 MB
Software:

Sea Tel USAT 30 (End of Life)

Documents:
AttachmentSize
Datasheet577.79 KB
User Manual8.24 MB
DAC 2202 Manual2.31 MB
Software:

Thrane Explorer 300 BGAN

Documents:
AttachmentSize
Datasheet481.22 KB
Presentation350.23 KB
PPPoE Setup1.34 MB
TFT Filters Setup563.58 KB
User Manual3.12 MB
Software:
AttachmentSize
Firmware Version 3.025.31 MB

Thrane Explorer 325 BGAN

Thrane Explorer 500 BGAN

Documents:
AttachmentSize
Datasheet482.96 KB
User Manual2.05 MB
Getting Started Guide457.5 KB
Quick Start Guide213.02 KB
Product Presentation476.27 KB
Software:
AttachmentSize
Software 3.035.28 MB
Software 3.03 Release Notes313.64 KB

Thrane Explorer 700 BGAN

Documents:
AttachmentSize
Datasheet486.38 KB
Getting Started Guide709.12 KB
Product Presentation671.82 KB
Quick Start Guide207.2 KB
User Manual4.04 MB
Software:

Thrane Explorer 727 BGAN

Pages

Latest News

SKY Image
6 years 11 months ago

Livewire Connections is pleased to offer new and renewal Sky Offshore customers a 50% discount off our...

Marlink and Livewire Signing
7 years 1 month ago

Marlink to acquire Livewire Connections to create the leading maritime VSAT company in the superyacht market...

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Dish Pointer

Dish pointer helps you locate your required satellite by giving you the direction and elevation to the satellite from your chosen location.

How to use the satellite dish pointer:
1. ​Select which satellite you are looking for from the drop down list.
2. Enter you location either by entering it in LAT & LON or simply by dragging the orange marker to where you are (default is the location of Livewire Connections office).
3. The map will show a red line in the direction of the satellite.
4. Point your antenna according to the Azimuth and Elevation that is shown.

Contact us today: Europe +44 (0)20 8974 0900  /  USA +1 (954) 603 3192