Pause

You are here

Home » Support

Support

Welcome to Livewire Connections support. Here you can find anything from a simple product brochure to the latest firmware for your BGAN terminal.

If an engineer or sales representative has asked you to do so, please download our remote support software below and inform us of your ID once you have run the software:

If you require any support or help that you can't find the answer to here or simply want to get in contact with one of our engineers please contact us at:

Livewire Connections Ltd

Unit 41
Barwell Business Park
Leatherhead Road
Chessington
Surrey KT9 2NY
United Kingdom

Switchboard: +44 (0)208 974 0900
Technical Support: +44 (0)208 974 0940
Fax: +44 (0)208 974 0949
E-mail: support@livewire-connections.com

SAILOR 900 VSAT Ka VSAT

Documents:
AttachmentSize
Sailor 900 Ka Installation Manual6.38 MB
Sailor 900 Ka Product Sheet241.35 KB
Software:
AttachmentSize
sailor-vsat-ka-software-157b024.zip9.28 MB

Access Controller FB-10 (End of Life)

Documents:
AttachmentSize
Product Brochure (v4)2.51 MB
User Manual (v4)4.07 MB
Quick Guide Bridge Card228.82 KB
Download Flash Demo3.32 MB
User Manual (v5 Mk2 hardware)3.79 MB
Quick Guide Bridge Card (v2 Mk2 hardware)559.75 KB
Software:
AttachmentSize
Release Notes v2.00154.48 KB
Release Notes v3.00154.86 KB
Release Notes v3.0884.24 KB
Release Notes v3.09101.48 KB
Release Notes v3.13101.61 KB
Release Notes v4.0074.38 KB
Release Notes v4.0188.54 KB
Release Notes v4.04 (Current Stable)87.62 KB
Firmware v2.0010.94 MB
Firmware v3.005.48 MB
Firmware v3.134.8 MB
Firmware v4.00 11.46 MB
Firmware v4.012.07 MB
Firmware v4.04 (Current Stable)2.1 MB

Access Controller MKII

Documents:
Software:

Coaxial Cable Kits

Documents:
AttachmentSize
Datasheet ANT-400 50 Ohm838.96 KB
Datasheet ANT-600 50 Ohm840.69 KB
Datasheet ANT-400 75 Ohm424.65 KB
Datasheet ANT-400 75 Ohm423.11 KB
Datasheet 75 Ohm F Type Connectors92.56 KB
Assembly Guide 75 Ohm F Type Connectors687.49 KB
Software:

GlobeSurfer III+ 3G Modem (End of Life)

Documents:
AttachmentSize
Datasheet1.22 MB
User Manual3.22 MB
Reference Manual11.13 MB
Comrod External Antenna289.1 KB
Software:
AttachmentSize
Firmware Version R1N8415.41 MB

HotSpot Wi-Fi

Documents:
AttachmentSize
Satellite HotSpot Brochure867.03 KB
Software:

Hughes HNS 9201 BGAN

Documents:
AttachmentSize
Highes 9201 Datasheet997.86 KB
User Guide - English3.68 MB
User Guide - Chinese 中文版10.03 MB
Getting Started Guide1.44 MB
Fixed Mount User Guide291.69 KB
ISDN Adapter Guide614.08 KB
ISDN Adapter Programming Guide479.37 KB
External Antenna Datasheet632.39 KB
External Antenna Installation Guide5.12 MB
Software:
AttachmentSize
Upgrade for Windows v3.8.1.14.7 MB
Upgrade for Mac v3.8.1.13.58 MB
USB driver for MAC158.7 KB
v3.8.1.1 Release Notes74.73 KB
USB Driver for Windows942.75 KB

Hughes HNS 9202 BGAN

Documents:
AttachmentSize
Datasheet1.11 MB
User Manual2.28 MB
Software:
AttachmentSize
Firmware v5.8.0.6 Release Notes156.98 KB
Update Instructions for MAC640.94 KB
Update Instructions for PC394.84 KB
Firmware v5.8.0.6 for MAC4.45 MB
Firmware v5.8.0.6 for PC5.35 MB

Hughes HNS 9502 M2M BGAN

Documents:
AttachmentSize
Datasheet1.19 MB
User Manual1.68 MB
Software:

iDirect X5 Satellite Modem

Documents:
AttachmentSize
Datasheet484.94 KB
Installation Manual1.14 MB
iDirect Console Commands187.72 KB
iDirect Technologies Overview1.94 MB
WaveCall - Modem Recovery Procedure349.98 KB
WaveCall - Update Software and Options File Procedure261.63 KB
Software:
AttachmentSize
WaveCall - iDirect Modem Tool User Guide169.42 KB
WaveCall - iDirect Modem Tool517.13 KB
WaveCall - Update Software and Options File Procedure261.63 KB
X5 iDx 3.0.0.0 Software Package Only6.3 MB
X5 iDx 3.0.0.0 Software Package and iSite 1213.3 MB

Pages

Latest News

Sky Offshore Special Offer
SKY Image
6 years 11 months ago

Livewire Connections is pleased to offer new and renewal Sky Offshore customers a 50% discount off our...

Marlink to acquire Livewire Connections
Marlink and Livewire Signing
7 years 1 month ago

Marlink to acquire Livewire Connections to create the leading maritime VSAT company in the superyacht market...

Shopping cart

Your shopping cart is empty.

Dish Pointer

Dish pointer helps you locate your required satellite by giving you the direction and elevation to the satellite from your chosen location.

How to use the satellite dish pointer:
1. ​Select which satellite you are looking for from the drop down list.
2. Enter you location either by entering it in LAT & LON or simply by dragging the orange marker to where you are (default is the location of Livewire Connections office).
3. The map will show a red line in the direction of the satellite.
4. Point your antenna according to the Azimuth and Elevation that is shown.

Contact us today: Europe +44 (0)20 8974 0900  /  USA +1 (954) 603 3192