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Support

Welcome to Livewire Connections support. Here you can find anything from a simple product brochure to the latest firmware for your BGAN terminal.

If an engineer or sales representative has asked you to do so, please download our remote support software below and inform us of your ID once you have run the software:

If you require any support or help that you can't find the answer to here or simply want to get in contact with one of our engineers please contact us at:

Livewire Connections Ltd

Unit 41
Barwell Business Park
Leatherhead Road
Chessington
Surrey KT9 2NY
United Kingdom

Switchboard: +44 (0)208 974 0900
Technical Support: +44 (0)208 974 0940
Fax: +44 (0)208 974 0949
E-mail: support@livewire-connections.com

iDirect X7 Satellite Router (Unlocked)

Documents:
AttachmentSize
iDirect X7 Product Sheet160.89 KB
Software:

Inmarsat Airtime

Inmarsat BGAN Post Paid Airtime

Documents:
AttachmentSize
BGAN Brochure541.16 KB
BGAN Coverage Map213.47 KB
BGAN Terminals Comparison396.7 KB
Compare Inmarsat Products206.43 KB
Software:

Inmarsat BGAN Pre-Paid Airtime

Documents:
AttachmentSize
BGAN Brochure541.16 KB
BGAN Coverage Map213.47 KB
BGAN Terminals Comparison396.7 KB
Compare Inmarsat Products206.43 KB
Software:

Inmarsat IsatPhone Pro

Iridium 9555

Iridium Airtime

Documents:
Software:

Iridium Extreme 9575

Documents:
AttachmentSize
Product Brochure20.26 MB
User Manual17.92 MB
Quick Start Guide1.56 MB

Iridium OpenPort (End of Life)

Documents:
AttachmentSize
Product Brochure654.99 KB
User Manual2.88 MB
User Manual Supplement515.25 KB
Installation Checklist194.23 KB
Software:

Iridium Pilot

Pages

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Dish Pointer

Dish pointer helps you locate your required satellite by giving you the direction and elevation to the satellite from your chosen location.

How to use the satellite dish pointer:
1. ​Select which satellite you are looking for from the drop down list.
2. Enter you location either by entering it in LAT & LON or simply by dragging the orange marker to where you are (default is the location of Livewire Connections office).
3. The map will show a red line in the direction of the satellite.
4. Point your antenna according to the Azimuth and Elevation that is shown.

Contact us today: Europe +44 (0)20 8974 0900  /  USA +1 (954) 603 3192