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Support

Welcome to Livewire Connections support. Here you can find anything from a simple product brochure to the latest firmware for your BGAN terminal.

If an engineer or sales representative has asked you to do so, please download our remote support software below and inform us of your ID once you have run the software:

If you require any support or help that you can't find the answer to here or simply want to get in contact with one of our engineers please contact us at:

Livewire Connections Ltd

Unit 41
Barwell Business Park
Leatherhead Road
Chessington
Surrey KT9 2NY
United Kingdom

Switchboard: +44 (0)208 974 0900
Technical Support: +44 (0)208 974 0940
Fax: +44 (0)208 974 0949
E-mail: support@livewire-connections.com

SAILOR 900 VSAT Ka VSAT

Documents:
Software:
AttachmentSize
sailor-vsat-ka-software-157b024.zip9.28 MB

Access Controller FB-10

Access Controller MKII

Documents:
Software:

Coaxial Cable Kits

GlobeSurfer III+ 3G Modem (End of Life)

Documents:
AttachmentSize
Datasheet1.22 MB
User Manual3.22 MB
Reference Manual11.13 MB
Comrod External Antenna289.1 KB
Software:
AttachmentSize
Firmware Version R1N8415.41 MB

HotSpot Wi-Fi

Documents:
AttachmentSize
Satellite HotSpot Brochure867.03 KB
Software:

Hughes HNS 9201 BGAN

Hughes HNS 9202 BGAN

Documents:
AttachmentSize
Datasheet1.11 MB
User Manual2.28 MB

Hughes HNS 9502 M2M BGAN

Documents:
AttachmentSize
Datasheet1.19 MB
User Manual1.68 MB
Software:

iDirect X5 Satellite Modem

Pages

Latest News

Lauderdale Marine Center
2 months 11 hours ago

Livewire Connections USA offices, which are situated at the Lauderdale Marine Center, Fort Lauderdale...

2 months 3 days ago

Livewire Connections are pleased to announce a further enhancement to Marlink’s Ku-band High Speed Zone coverage in the...

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Dish Pointer

Dish pointer helps you locate your required satellite by giving you the direction and elevation to the satellite from your chosen location.

How to use the satellite dish pointer:
1. ​Select which satellite you are looking for from the drop down list.
2. Enter you location either by entering it in LAT & LON or simply by dragging the orange marker to where you are (default is the location of Livewire Connections office).
3. The map will show a red line in the direction of the satellite.
4. Point your antenna according to the Azimuth and Elevation that is shown.

Contact us today: Europe +44 (0)20 8974 0900  /  USA +1 (954) 603 3192